DELIVERY
ORDER PROCESSING
We aim to process orders within 24 hours , subject to staff availability.
Orders are not shipped on weekends or Bank Holidays.
Delivery delays can occasionally occur and if there will be a significant delay in the shipment of your order, we will attempt to contact you via email or telephone.
UK DELIVERY
Click & Collect From Abergele Shop Free, following confirmation that order ready.
Delivery within 5 miles of Abergele Shop Free
Standard Delivery on orders over £35 Free
Standard Delivery (normally 2-5 days) £2 to £5 dependant on total Sales Value
and will be calculated at Checkout.
Please note some UK postcodes may have extended delivery time (e.g. Scottish Highlands, Northern Ireland)
INTERNATIONAL DELIVERY
Please contact us for a quote if you wish to order goods from our e-commerce site.
Flamingo Babywear is not responsible for any custom duty and taxes applied to your order for these overseas orders. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Internationally delivery times may vary depending due to customs inspections in some countries. We will also not be liable for any delay created by customs inspections.
DAMAGES
Flamingo Babywear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
RETURNS
Any purchases made from this e-commerce site are covered by the laws relating to online sales. We offer a refund provided the following steps are followed:-
1.
You must advise us, in writing, that you wish to cancel your order within 14 days of receiving the goods.
2.
You must ensure that the goods are returned to us at
Flamingo Babywear
Bridge Street
ABERGELE
LL22 7HA
within 14 days of advising us that you require a refund.
You are responsible for the goods until it reaches us and we suggest you use a secure delivery method which requires a signature to prove return. As we do not offer a free returns policy the costs of returning the goods are payable by you.
3.
Please ensure that your item does not come into contact with anything that may mark or damage it, such as food , drink or cigarettes. If we cannot re-sell the item we will be unable to issue a refund. Provided the returned item is in brand new condition, has no sign of wear or tear,and has all the original packaging and garment tags still attached we will send you a refund within 14 days of the goods being received back by us. The refund will be for the value of the item plus any postage charged to you less the actual delivery costs incurred by us in sending it to you. The money will be refunded to the original payment method you used during the purchase.
4.
If you believe your item is faulty or damaged or you have received the incorrect item please send us an email at flamingobabywear@gmail.com within 7 days of receiving your order so we can advise you on the appropriate procedure for resolving the problem.